The Editor of “The Weekly Source”, Chris Baynes was the speaker at the November 2018 General Meeting of WARVRA.
Chris’s presentation highlighted the findings of the survey of retirement villages conducted by his company.
A significant finding was the level of dissatisfaction of residents with the outcome of complaints to Village Managers. This highlighted the lack of training that many Managers had to deal with complaints and other situations. Chris explained a proposal to provide a training program for Managers.
You can view Chris’s presentation here